Contact information
We're here to help and committed to making your Alevioka shopping experience as smooth as possible.
Alevioka is a women's fashion brand operated by Adecom. We work with carefully selected suppliers to bring you stylish, high-quality pieces at accessible prices — shipped directly to your door across the United States.
Customer Support Email: support@alevioka.com We respond within 24–48 business hours, Monday through Friday.
Before Contacting Us
To help us assist you faster, please include:
- Your order number
- Your full name
- A detailed description of your request
For damaged or incorrect items, please attach photos of the product and packaging — this helps us resolve your case faster.
Order & Shipping Information
- Processing time: 1–3 business days
- US delivery: 6–9 business days after dispatch
- Tracking number sent via email once your order ships
We currently ship within the United States only.
Returns & Exchanges
We offer a 30-day return window from delivery. Please contact us before sending anything back — unauthorized returns cannot be accepted.
Business Information
Alevioka is operated by Adecom, Germany
Company Address: Hochwaldstraße 44, 61231, Bad Nauheim, Germany
Email: support@alevioka.com
Telephone: +49 173 1830307
Business Hours
Monday – Friday
9:00 AM – 5:00 PM (EST)
Our support team operates Monday–Friday and we aim to respond within 24–48 hours.